Yes, we offer embroidery services for select items, including customization options as well as production of samples and more.

Additionally, we provide embroidery digitizing services. If you have a logo or design that you would like to have converted into an embroidery file, our experts can assist you in transforming your artwork into a format compatible with embroidery machines.

Whether you're looking to customize an item or require professional embroidery digitizing, we are here to bring your vision to life with precision and craftsmanship.

All customization orders require a lead time of 7 to 10 business days. We strive to ensure that each customization meets our high standards of quality, resulting in a product that you will cherish.

Please keep in mind that the lead time may vary slightly depending on the complexity of the customization or the current volume of orders. Rest assured, we are committed to delivering your customized item within the specified timeframe and appreciate your patience as we work diligently to bring your vision to life.

Yes, we understand that color plays a significant role in customization, and we are happy to accommodate your preference for embroidery thread colors. We can provide you with a copy of our color card, which includes an extensive range of thread colors that we have access to.

Please keep in mind that the availability of certain colors may vary due to factors such as supplier availability or seasonal variations. If you require a specific color that is not currently in stock, we will promptly inform you of the lead time required to order and acquire the desired color. We strive to keep you updated on the availability and estimated timeline for your custom order as soon as possible.

We understand that sometimes you may have time-sensitive customization needs. We offer rush options on a case-by-case basis to accommodate urgent orders. If you require expedited processing and delivery for your customization order, we are here to help.

To discuss the possibility of a rush order, please reach out to our dedicated customer support team. They will work closely with you to understand your specific requirements and provide guidance on the available rush options. We strive to assist you in meeting your deadlines and ensuring a timely delivery of your customized items.

Please note that rush orders may be subject to additional fees or expedited shipping charges to expedite the processing and delivery of your order. Our customer support team will provide you with all the necessary details and options to choose from, allowing you to make an informed decision based on your needs.

Yes, we offer the option to review a digital proof of the design before proceeding with the customization process. This allows you to visualize how the design will appear on the finished product and make any necessary adjustments or approvals.

Additionally, if you prefer to see how the design looks on actual fabric before placing your order, we offer stitch-out services. A stitch-out provides a physical sample of the design stitched onto fabric, allowing you to assess the colors, details, and overall appearance in person. This service gives you the opportunity to make any final adjustments or confirm the design's suitability for your requirements.

To request a digital proof or arrange for a stitch-out service, please contact our customer support team. They will guide you through the process and provide you with all the necessary information to review and approve the design before proceeding with your order.

We accept a variety of file formats to ensure flexibility and convenience when submitting custom designs or logos. We recommend providing a high-resolution version of your design to ensure optimal quality in the final product. The following file formats are accepted for customization:

1. PNG (Portable Network Graphics)
2. JPEG (Joint Photographic Experts Group)
3. PDF (Portable Document Format)
4. SVG (Scalable Vector Graphics)
5. PSD (Adobe Photoshop Document)

Yes, absolutely! We offer the flexibility to combine both embroidery and digital printing on the same apparel item. This allows you to create a unique and personalized design that incorporates the best of both techniques.

Embroidery provides a timeless and textured look, adding dimension and durability to your design. Digital printing, on the other hand, offers vibrant colors, intricate details, and the ability to reproduce complex designs with precision.

We offer a wide range of embroidery file types to accommodate various embroidery machines and software. We strive to provide flexibility and compatibility with different systems. The following are the embroidery file types that we produce:

• PES
• DST
• EMB
• VP3
• JEF
• JPX
• SEW
• EMD
• EXP
• PEC
• VIP
• SHV
• HUS
• PCS
• PCD
• PCQ
• PCM
• XXX
• CSD
• EXP

We strive to ensure your complete satisfaction with our products and customization services. Our process for resolving issues with orders or customization requests is as follows:

1. Digital Proof: For customization requests, we will provide you with a digital proof showcasing the design as it will appear on the final product. This allows you to review and approve the customization before production begins.
2. Modifications: With your first order, we offer up to 5 modifications. We will make every effort to incorporate your requested changes and produce the item to match the specifications in the approved proof.
3. Satisfaction Guarantee: We are committed to your satisfaction. If, due to our error, you are not 100% satisfied with the final product, we will refund your money. It's important to notify us of any issues or errors within a reasonable timeframe to initiate the resolution process.
4. Modification Assistance: In the event that the customization was made based on the approved proof, and adjustments are desired beyond the initial 5 modifications, we will work closely with you to find a resolution. We strive to accommodate your needs and achieve a result that meets your expectations. However, please note that a refund for the original order may not be possible in such cases.

Our goal is to address any concerns or issues promptly and fairly. We value open communication and encourage you to reach out to our customer support team to discuss any problems with your order or customization request. They will guide you through the process and work towards a resolution that leaves you satisfied.

Items that can be customized will have a 'Customize It' label, indicating the availability of customization options. In the item's description, you will find specific details on how and where the item can be personalized, such as adding a name or a special text of your choice. Please note that all customized orders are considered final sale.

For customized orders, the lead time is typically 7 to 10 business days to ensure meticulous attention to detail. If you have specific requirements or would like a custom item made to your exact specifications, we invite you to submit a customization form. One of our representatives will promptly get in touch with you to provide a personalized quote and finalize all the necessary details before we begin processing your order.

We take pride in creating unique and tailored products that reflect your individuality, and we look forward to helping you create something special.

Yes, we welcome the option for you to provide your own clothing items for customization. However, please note that you will be responsible for the shipping costs both for sending the clothing to us and for return shipping. We highly recommend obtaining postage insurance for the package, as we cannot be held responsible for any loss or damage that may occur during the shipping process.

We understand that personalized clothing holds great value to our customers, and we will handle your provided items with care and attention to detail during the customization process. Once the customization is complete, we will promptly return the items to you using the shipping method of your choice.

Please ensure that the clothing items you provide are in good condition and suitable for the intended customization process. If you have any specific requirements or concerns regarding the customization of your own clothing items, please feel free to reach out to our customer support team, and we will be happy to assist you.

Please review our return policy here

For in-stock items, our standard processing and shipping time is typically 3 to 5 business days. Once your order is placed, our team works diligently to process it promptly and prepare it for shipment. You can expect your in-stock items to be shipped within this timeframe.

In the case of pre-order items, where the product is not currently in stock but available for reservation, the processing and shipping time may take longer. Pre-order items generally require additional time for production or restocking. As a result, pre-order items are typically shipped within 14 business days from the date of your order.

We strive to provide accurate estimates and fulfill orders as quickly as possible. However, please note that unexpected factors such as high demand or unforeseen production delays may occasionally impact the processing and shipping time. In such cases, we will make every effort to keep you informed and provide updates regarding any delays or changes to your order status.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery.

Yes, we provide tracking information for all orders once they have been shipped. Once your order is on its way, we will send you an email notification containing the tracking details. This allows you to monitor the progress of your shipment and stay updated on its estimated delivery date.

In addition to the tracking information provided via email, we also offer the option to check out using Shop Pay. By utilizing Shop Pay during the checkout process, you will have the convenience of receiving real-time tracking updates directly within the Shop Pay platform. This provides an easy and streamlined way to monitor your order's journey from our fulfillment center to your desired destination.

Yes, we offer bulk and wholesale discounts for eligible customers. If you are interested in making a large order or establishing a wholesale partnership with us, we invite you to visit our Wholesale Program page for more information.

Our Wholesale Program is designed to provide discounted pricing and special benefits to customers who meet our wholesale criteria.

For items that have a size chart available, you can find it conveniently located on the product page. The size chart provides specific measurements and guidance to help you select the appropriate size for your desired item.

To access the size chart, simply navigate to the product page of the item you are interested in. Look for the 'Size Chart' section, which is typically located near the product description or additional details. Click on the provided link or expand the size chart section to view the specific measurements corresponding to each available size.

You can find our digitizing service rates here: https://kemathreads.com/products/digitize-your-design

We offer a sampling service to accommodate this need. You can request a sample of the product for a fee, allowing you to assess its quality, fit, and design before proceeding with a larger order.

Our sampling service requires a reservation fee of $99 when using our garments for the sample. If you prefer to provide your own garment for sampling, the reservation fee is $79. These fees cover the cost of preparing and producing the sample based on your requirements.

Please note that additional fees may apply depending on your specific sample requirements, such as customization options, special materials, or complex designs. Our team will provide you with a detailed quote and any applicable additional fees based on your sample request.