Resize Your Embroidery Design
- Regular price
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$4.99 - Regular price
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- Sale price
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$4.99
Revamp your embroidery designs effortlessly with our Resize Your Embroidery File service. Whether you need to enlarge or reduce the dimensions, our expert team will adjust your file for optimal results.
Email your embroidery file to hello@kemathreads.com.
*For the best results provide us with an EMB file to achieve the best results.
Shipping Information
You can choose between our flat rate priority shipping options provided by USPS and weighted shipping options. To determine your preferred shipping method and view the corresponding shipping price, simply add products to your cart and see the shipping options on the checkout page.
Return Policy
We hope you to love it, but if you need to make a return, breathe easy. Returns are easy and can be done by mail. See our full return policy below.
We are pleased to accommodate returns and exchanges within 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Returns should be mailed to:
Kema Threads
P.O Box 94503
Simi Valley, CA 93094
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kemathreads.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kemathreads.com
Digital Products
We understand that purchasing digital products requires careful consideration. Due to the nature of digital products and their instant accessibility, we have implemented the following return policy:
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All sales of digital products are final: Once a digital product has been purchased, it is non-refundable. We are unable to accept returns, exchanges, or provide refunds for digital products.
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We provide comprehensive product descriptions, previews, and details to give you a clear understanding of what to expect from our digital products. We encourage you to review these materials and reach out to our customer support team if you have any questions prior to making a purchase.
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If you encounter any technical issues or difficulties with accessing or downloading your digital product, please contact our customer support team at hello@kemathreadscom. We will be glad to assist you and provide the necessary technical support to ensure that you can fully enjoy the benefits of your purchase.
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We take great care in producing high-quality digital products. In the rare event that you encounter any issues or concerns regarding the quality or integrity of a digital product, please reach out to us immediately. We will investigate the matter promptly and take appropriate actions to rectify any genuine problems.
Please note that this return policy is specific to digital products only. If you have any questions or require further clarification, our customer support team is here to assist you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
(LAST UPDATED JUNE 2023)
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Guarantees
FAQs
Can I customize the designs on your apparel?
Items that can be customized will have a 'Customize It' label, indicating the availability of customization options. In the item's description, you will find specific details on how and where the item can be personalized, such as adding a name or a special text of your choice. Please note that all customized orders are considered final sale.
For customized orders, the lead time is typically 7 to 10 business days to ensure meticulous attention to detail. If you have specific requirements or would like a custom item made to your exact specifications, we invite you to submit a customization form. One of our representatives will promptly get in touch with you to provide a personalized quote and finalize all the necessary details before we begin processing your order.
We take pride in creating unique and tailored products that reflect your individuality, and we look forward to helping you create something special.
Do you offer embroidery services?
Yes, we offer embroidery services for select items, including customization options as well as production of samples and more.
Additionally, we provide embroidery digitizing services. If you have a logo or design that you would like to have converted into an embroidery file, our experts can assist you in transforming your artwork into a format compatible with embroidery machines.
Whether you're looking to customize an item or require professional embroidery digitizing, we are here to bring your vision to life with precision and craftsmanship.
How long does it take to complete an embroidery order?
All customization orders require a lead time of 7 to 10 business days. We strive to ensure that each customization meets our high standards of quality, resulting in a product that you will cherish.
Please keep in mind that the lead time may vary slightly depending on the complexity of the customization or the current volume of orders. Rest assured, we are committed to delivering your customized item within the specified timeframe and appreciate your patience as we work diligently to bring your vision to life.
Can I provide my own apparel items for embroidery customization?
Yes, we welcome the option for you to provide your own clothing items for customization. However, please note that you will be responsible for the shipping costs both for sending the clothing to us and for return shipping. We highly recommend obtaining postage insurance for the package, as we cannot be held responsible for any loss or damage that may occur during the shipping process.
We understand that personalized clothing holds great value to our customers, and we will handle your provided items with care and attention to detail during the customization process. Once the customization is complete, we will promptly return the items to you using the shipping method of your choice.
Please ensure that the clothing items you provide are in good condition and suitable for the intended customization process. If you have any specific requirements or concerns regarding the customization of your own clothing items, please feel free to reach out to our customer support team, and we will be happy to assist you.
For a full list of frequently asked question, visit our FAQ page here.